APPOINTMENT CANCELLATION POLICY

As a small business, we face unique challenges in providing the exceptional care you deserve. One of the challenges is managing our schedule effectively for all patients. To ensure the best experience possible, we have revised our policy for cancellations and no shows.

We have a waiting list of valued patients eager to get an appointment, so your attention to this cancellation policy will help ensure all patients can get a timely appointment.

We know life can be unpredictable, so we’ve designed a booking and cancellation system that is flexible for you while allowing us to operate efficiently. We appreciate your understanding and cooperation in adhering to this policy, as it enables us to serve you better.

LATE CANCELLATIONS, NO SHOWS, AND LATE RE-SCHEDULES WILL BE SUBJECT TO FORFEITING OF THE SERVICE DEPOSIT PLUS AN ADDITIONAL $20 FEE.
*Applies to both members and non-members

A minimum of 24hours notice is required for ANY cancellations or rescheduling. Cancellations must be made during business hours. Business hours are Monday to Friday, between 9:00AM-5:00PM.

Unforeseen Circumstances
We understand that life can be unpredictable. In unforeseen circumstances, such as sudden illness or emergencies, we will do our best to work with you.

By adhering to this policy, we ensure smooth operations and the ability to provide the best possible service to all our patients. Thank you for your understanding and cooperation.

PRODUCT EXCHANGE POLICY

We do not offer refunds on products purchased.

Defective products may be exchanged within 14 days for the same product only at the sole discretion of LG Aesthetics & Wellness.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us atlgaesthetics.ar@gmail.com Please note that returns will need to be sent to the following address: LG Aesthetics & Wellness 106 E Pine Street Sheridan AR 72150
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at lgaesthetics.ar@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.